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On-Premises Services

Whether you need a full time IT professional, a single scheduled visit or a complex virus removal – We Can Help.

In today’s high pace environment, when we need technical support we often get the ticket number experience. A number is assigned to your problem or issue, a random Helpdesk agent is assigned, they get connected to your computer and make a few speedy clicks and if that doesn’t solve the issue, they advise they need to escalate to another department who will send someone out.

At A Cubed IT, you are more than just a number. We understand the importance of the customer experience. Our team is committed to providing the personal touch whether you are using our On-premises or our Cloud services.

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Using our on-site services allows us to physically observe problems and interact with the user to properly troubleshoot and resolve issues in a timely manner.

Below is a list of some of the on-site services we provide:

  • Troubleshooting
  • Installation of Hardware/Software
  • Network Monitoring
  • Maintenance
  • Backup and Recovery
  • Disaster Recovery Planning
  • Emergency Response
  • VOIP
  • Infrastructure Planning and Implementation
  • Helpdesk Support
  • Server Management including Exchange
  • Training
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Your organization has invested in computers, networking, software, mobile devices, printers and much more as part of your computer infrastructure. As you know, systems require maintenance in order to run efficiently. Your computer infrastructure is no different. Without proper care, you risk systems which don’t perform as well, or even fail. We have developed our maintenance program to address this need. The key to this program is addressing minor issues before they possibly become a catastrophe. Our program is dynamic, so it can be designed to support a single computer or 100 computers. We customize our maintenance program to fit most budgets.

We also assign a dedicated technician, so that your organization can establish a working relationship with them.

As technologies evolve, it is becoming increasingly difficult for businesses to keep up and make the best choices for their organization. A Cubed IT is a partner who has the experience and is invested in connecting you with the right hardware and software.

Onsite Tech Support

Dedicated tech or engineer onsite or routine preventative maintenance visits per month. Experienced IT professionals with boots on the ground, hands on keyboards, resolving IT/IS problems, preventing future failures and outages, view our onsite support page for more information.

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Break Fix

Have a problem that requires a technical hand and logical thought, 70% of our calls require a remote or onsite visit to the resolve a plaguing/nagging problem that can resolve by one of our expert onsite technicians.

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Toronto Consulting

Do you have a large job that requires a quote and strategic plan, we have the skill and experience to assist in guiding your technical project from start to  completion and through to support, From office moves and infrastructure migrations we have seen it all.

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